— Customer Success Story

Moving forward in success with Paradigm.

A proudly South African pharmaceutical wholesaler with 60 years of history and 20,000+ line items, YMS Medical Supplies needed to streamline operations, cut human error and keep stock accurate. Paradigm — working alongside Sage — halved their stocktake and gave every batch a home.

Featured customer
Pharmaceutical wholesaler · Cape Town
60+
years in medical supply
20k+
line items managed
½ Day
stocktakes, down from a full day
1
system for CRM & stock
— The company

60 years of medical supply.

YMS Medical Supplies (Pty) Ltd is a registered pharmaceutical wholesaler based in Montague Gardens, Cape Town, with more than 60 years of experience in medical supply, procurement and training.

They serve a wide range of industries as a leading South African medical supplier — selling over 20,000 line items, and importing, exporting, manufacturing, assembling and wholesaling.

— The challenge

Streamline, without the errors.

YMS needed a solution to streamline daily activities and automate business processes — improving customer service by minimising human error, and delivering accurate reports they could rely on.

Crucially, it had to work in conjunction with Sage. That made Paradigm an attractive, beneficial fit to simplify their operational processes.

— The solution

What Paradigm delivered.

The biggest win was easing the implementation of batches — but the impact reached right across YMS's operation.

Batch Tracking

Stock is received and invoiced by batch — full traceability across 20,000+ pharmaceutical line items.

Bin & Batch Picking

During picking, Paradigm shows the picker exactly where to go — the bin and the batch — cutting errors.

Faster Stocktakes

Batch-based stocktaking now takes half a day instead of a full day — freeing the team for real work.

Works With Sage

Paradigm runs alongside Sage, simplifying operations without replacing the trusted financial back-end.

CRM + Stock, One System

One cost-effective platform serves as both a CRM and a stock management system, across every department.

Built To Grow

Extensive features cater for growth, so the platform expands as YMS continues to expand.

— The results

Saving money, moving forward.

50%

Faster Stocktakes

A full-day stocktake now takes half a day, using batches.

20k+

Line Items, Traceable

Every item received, invoiced and picked by batch and bin.

1

Interface, All Departments

An easy-to-use system that serves CRM and stock alike.

Paradigm is an easy-to-use, accessible interface for all departments. We’d recommend it — it serves as both a CRM and stock management system, it’s cost-effective, and the implementation was systematic and successful.

Theo Galawe
IT Manager · YMS Medical Supplies
— Your success story next

Let's see if Paradigm
can help you grow.

Like YMS, put purchasing, stock, picking and reporting on one system that works alongside Sage & Xero.